SARAH HOYT ON the sorry state of airline travel. “On Monday on the shuttle to Atlanta we joked about the returning leg being cancelled. Then we got there. It had been cancelled. First they told us it was because of another storm in Denver. When a fellow passenger with a cell phone proved them wrong, then said it was still because of the same hail storm. AND THEN they claimed the problem was weather and they would not help us with hotel and/or food. We managed to get hotel after much argument, but when you add the shuttle to and from two airports, the dinner in Atlanta and dealing with luggage loss we’re out $500 again.”
I keep hearing stories of airlines lying about the reasons for cancellation — because if it’s weather they can get out of compensating passengers — and I’m surprised that some enterprising class-action lawyer hasn’t jumped in.
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