It's all so progressive. Carpe Diem explains:
One key to Goodyear's turnaround has been better relations with its union employees. In 2006, it locked horns with the United Steelworkers union in a battle over retiree health care costs that led to a bitter, two-month strike.Eventually, the two sides reached an agreement that offered Goodyear a two-tiered wage system and more flexible work rules in exchange for putting $1 billion into a fund to cover the cost of health care for retired workers. The company also reduced its U.S. plants to 16 from 29; nine were part of a division that was sold.
The key to improving service is to motivate one's self. It must be ensure that they know what their superiors or bosses expect from them,and must also have a vested interest in doing the service and perform at their very best.
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